Do I need to register an account to purchase products from your online store?
Yes, you will need to register an account with Comffe in order to place an order. Click here to get started!
I have sent a general enquiry to email@example.com. When can I expect a reply?
Kindly note that we will only respond to emails during our office hours, Monday to Friday, from 10:00 am till 5:00 pm (not including Saturdays, Sundays, or public holidays). Should you not have received any response from us within five (5) Business Days, please make further enquiries.
I ordered the wrong size but I have already completed the order process and made payment for my Order. What should I do?
We are able to change your Order for you under the conditions that
1) an email notification to inform you that your parcel is ready to be dispatched on the next working day has not been sent to you and;
2) the size you require is still currently available (in stock).
Please email us at firstname.lastname@example.org with email title as: ‘Requesting for Size Exchange Before Delivery’ to make changes to your order.
We cannot guarantee that we will be able to modify your order, but we will try our best to accommodate your request.
I’ve received a defective/incorrect item. What should I do?
We truly apologize in advance for this unfortunate experience. Please email us at email@example.com with your Order ID and a photograph showing the defective area on the item/ the incorrect item. Kindly include email title as: ‘Requesting for Return/Exchange’. Our Comffe Customer Service Team will be in touch with you on the next steps to take once we assess the picture of the defect/verify the incorrect item has been delivered.
Kindly refer to our Return & Exchange Policy here