Do I need to register an account to purchase products from your online store? 

Yes, you will need to register an account with Comffe in order to place an order. Click here to get started!

 

I have sent a general enquiry to askus@comffe.sg. When can I expect a reply?

Kindly note that we will only respond to emails during our office hours, Monday to Friday, from 10:00 am till 5:00 pm (not including Saturdays, Sundays, or public holidays). Should you not have received any response from us within five (5) Business Days, please make further enquiries.

 

I ordered the wrong size but I have already completed the order process and made payment for my Order. What should I do?

We are able to change your Order for you under the conditions that
1) an email notification to inform you that your parcel is ready to be dispatched on the next working day has not been sent to you and;
2) the size you require is still currently available (in stock).

Please email us at orders@comffe.sg with email title as: ‘Requesting for Size Exchange Before Delivery’ to make changes to your order.
We cannot guarantee that we will be able to modify your order, but we will try our best to accommodate your request.

 

I’ve received a defective/incorrect item. What should I do?

We truly apologize in advance for this unfortunate experience. Please email us at orders@comffe.sg with your Order ID and a photograph showing the defective area on the item/ the incorrect item. Kindly include email title as: ‘Requesting for Return/Exchange’. Our Comffe Customer Service Team will be in touch with you on the next steps to take once we assess the picture of the defect/verify the incorrect item has been delivered.

 

Kindly refer to our Return & Exchange Policy here

What are the available mode of payment?

We accept Paypal payments only. Paypal payments include all credit cards as well as Paypal accounts.

Kindly make payment directly via the Paypal pop up after carting out. Immediate payment is required. Please do not click “back”, cancel or refresh at any point as it will mean payments are not synced on our server, and your order may be cancelled. Payments made via Paypal are verified automatically by Paypal.

Please note that by adding item(s) into your cart, it does not signify you have successfully purchased the item(s). Item(s) are only secured upon submission of payment.

 

Can I cancel my order after making payment?

We are only able to cancel your order for you if your order has not being dispatched yet.

What are the delivery rates?

There will be a $3.50 flat rate for delivery to your doorstep.

 

Delivery Service

It takes 1-5 working days for your order to be processed, dispatched and to reach your doorstep.
You will receive an email notification informing you when your Order is ready for dispatch the next working day.
Please ensure that a representative is available at the stipulated delivery address to receive/sign for your Order.


Note: Delivery time is inclusive of verification and administrative processes.

 

What if I indicated the wrong address/incorrect delivery information in my order form?

Kindly drop us an email immediately at orders@comffe.sg with your Order ID and the corrected delivery information. We will proceed to change the delivery address and also send you a confirmation once it is done.

In the event that your package has already been dispatched, we will not be responsible and liable for items with a wrong delivery address provided. Any failure for delivery due to wrong personal information provided will result in additional surcharge on top of the re-delivery fee, if the item has been returned to us. Please ensure that your personal details are entered correctly before checking out.

 

Do you offer self-collection?

Yes! The option to self-collect* is free and available from 1pm – 6pm every Sunday located at either Bishan or Yishun MRT.

*Kindly ensure that you provide your contact number during the checkout process. This is to ensure that our delivery personnel can contact you to facilitate a smooth collection, if required.

 

Do you ship internationally?

Currently we do not accept any international orders out of Singapore.

 

Refer to our Delivery Rates & Details here

Do you accept returns/exchanges?

We are only able to offer returns and exchanges to customers who received a damaged or incorrect item due to an error on our end.
You will be eligible for an exchange of the same item. However, if a replacement (the same product, in the same size and colour) is no longer available, you will be given a full refund.

Kindly refer to our Conditions for Returns & Exchanges.

 

Do I have to pay for the return postage?

As we will be arranging for the return item to be picked up by our courier partner, you will not have to bear any costs for our mistake.
However, please note that we will not reimburse any postal or delivery costs if you choose to deliver the return items back it us of your own accord, without our prior consent.

 

How long does it take for my returns to be processed?

Your return parcel will be processed within 7 business days (not inclusive of weekends and public holidays) from the date we receive your returned parcel. We seek your kind understanding while we conduct a final inspection to ensure that return item(s) have met our Conditions for Returns & Exchanges. You will receive an email once your return has been processed.

 

Do you provide cash refunds?

Yes, we will provide a full refund if an incorrect/damaged item was delivered to you and a replacement (the same product, in the same size and colour) is not available. If you return an order/item that was reduced in price by a discount/promo code, you will only be refunded for the amount you paid.

Please allow 10 days after your return has been approved for your refund to be processed.

 

Will you refund my original postage fees if I return my item?

All refunds will be equivalent to the purchase price of the item.

I’d like to close my account with Comffe, how do I do this?

Kindly drop us an email at askus@comffe.sg and we will proceed to close your account for you.

If you have any enquiries, askus@comffe.sg